Search Knowledge Base Articles

Remove a Registrant

When managing a participant, race directors have the option to remove the participant’s registration completely. You can do this by following these steps. Refunds given through the “Issue Refund” process will still apply.

Note: Removing a registration does not refund the participant. If you would like to issue a refund please see our guide on How-To Issue a Refund

  1. Sign In to RunSignUp
  2. Go to your Race Dashboard
  3. Use the "Search by Name, Bib, E-mail, etc." box at the top right to find the registration
  4. Click Manage (making sure that it is the correct Event Date)
  5. Click Remove Registration
  6. Confirm by clicking Remove Registration again

mADJ-aL2om9t6vVjX3ayn44wOPwMPOx63A.gif?1676583802

If you are a current participant looking to learn how to refund one of your own registrations, please see our guide on how to do so here.

Did you find this article useful?

Related Articles

  • Creating a Race

    Race Creation RunSignup’s race creation wizard streamlines the process of setting up a new ...

  • Set Up Basic Info

    Table of Contents: Basic Info Race Location Race URL Race Contact Events Processing Fees Donation...

  • Customize Events

    The “Events” step of the race wizard will allow you to go into further detail about th...

  • Set Up Payments

    TABLE OF CONTENTS Getting Started Setting Up Your Payment Method Setting up Payments to Yoursel...

  • Re-Enter the Race Wizard

    After you have finished creating your race using the race wizard, you can always return to the wizar...