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If you are having issues registering for a Race, you are viewing the right article!
It is recommended that you use an up to date browser such as Chrome or Firefox.
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How to Defer/Claim Deferrals
If you registered for the Race that allows participants to defer registrations but not sure how then this article is for you!
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On RunSignup.com, the checkout refers to any page where you enter in your credit card information to cover a transaction. You can learn more about the checkout and making online payments here.
THE C...
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How to Resend Confirmation Email
RunSignUp allows you to access your registration through your Profile...
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If the race has this feature enabled, then you can find it by following these steps:
Sign In to RunSignUp
Go to your...
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How to Transfer to Another Runner
If you registered for a Race that allows for Bib Transfers but not sure on how to transfer your registration, then this article is for you!
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How to Transfer Event
If you registered for a Race that allows for Event Transfers but not sure on how to transfer your registration, then this article is for you!
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How to Transfer to Another Race
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How to Redeem Coupon Code
Certain races may offer you a coupon code for discounted pricing on transactions pertaining to registration, add-ons and store purchases, or all of these at once. This s...
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Some of the races we work with choose to offer event registration insurance to participants in their events through a partnership we have with Allianz Global Assistance (AGA). For those events that offer insurance you will see a separate option to...
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IMPORTANT: As of July 2nd, 2019, gift certificates can no longer be purchased. Existing gift certificates can still be used.
Some Races will allow users to...
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Some Races ask participants to select a Corral when they register. Of these Races, some will additionally allow part...
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Sometimes you need to update the information for a registration that has already been submitted. Please note that adjusting your Profile information does not...
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If a Race that you have registered for has enabled Digital Bibs, you will be able to access them from your ...
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Some races offer shipping of the race swag. If you need to update the shipping address for any reason, the race may allow you to correct this from your profile.
On certain races, the race direc...
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All information provided on this RunSignup Help Page is subject to change, but we will try to make sure it has the most up to date information from Protecht Regshield. Information as of April 5, 2023....
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If you have a Club Membership that allows for multiple members, then you can log into your account, go to your P...
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How to Join an Existing Group
Group’s are set up by a "Group Administrator", and then can be joined by any registrant who meets the criteria for that group. If you would like to join an ...
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How to Create/Join Group
TABLE OF CONTENTS
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How to Manage Group
TABLE OF CONTENTS
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How to Edit Group Password
Group passwords allow you to limit the members of your group to only those who know the password. In some cases, you may forget your password or enter it in incorrectly...
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Team Captains can easily invite friends and family to join their team with Team Member Invites. Emails with a customizable invitation message and a direct link to join your team can be sent via RunSignup or your personal email so that your friends...
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How to Donate to Race/Fundraiser
RunSignup’s Donations and Fundraising platform allow participants to easily make donations towards events, create fundraisers, and track their progress towards the...
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Becoming a ...
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If you have alrea...
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If the opt...
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You can add multiple images to your individual or team fundraising page, which will display in a slideshow format. To do this,...
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RunSignUp allows races to set up simple stores. This video shows you how to use the store to make purchases.
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Finding the Results Page
Many races will chose to host their results on RunSignup. When results are uploaded to a Race's website, you will see a tab...
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If you believe ...
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Photo Upload Limits
Photo uploads should be less than 5 Megabytes (MB) for best results.
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IMPORTANT: Some races MAY OFFER a Finisher's Certificate. If you do not find a Finisher's Certificate using the methods described here, then the race likely does not offer them, a...
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Crea...
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After creating a corporate team, this video will walk you through the process of managing that team. You will learn how to edit your team settings, add team registration questions, view and manage the members on your team, and much more.
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Viewing ...
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Certain race directors may hold competitions to see who the top referrers are for their race. If the referral tracking feature is enabled for your race, then this tutorial will teach you how to locate your referral code and share it with family an...
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To view your Referral Codes, first head to your RunSignup profile by selecting the Profile Icon >> Profile. Under Runner Links at the bottom of the page you can select My Referrals.
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