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As an official charity program partner, your charity name, logo, and URL will be added to the backend of our registration platform, RunSignup.
In addition, the main charity contact will be added to RunSignUp as a charity...
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After you have successfully ...
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To setup the payment account for your charity, go to financial >> payment set-up. This is where you can set up the payment info/address for your charity payments.
If yo...
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There are a variety of things you can do from your charity management dashboard:
View Associated Races and Edit Charity Settings
View Fundraisers
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Charity Partners can enable Facebook Fundraising through their Charity Partner dashboard. This allows them to turn on Facebook fundraising for the race(s) they are partnered with, as long as those races have fundraising enabled. To turn on Faceboo...
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There are several steps that Charity Partners need to take in order to gain access to RunSignup’s Facebook Fun...
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FACEBOOK FUNDRAISERS
RunSignup’s Facebook Fundraiser Integration lets your supporters auto-create a personal fundraising page on Facebook to extend the effectivenes...
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Submit your run/walk/ride for approval to use the RunSignup – Facebook Fundraiser API integration
Once you have set up fundraising for your RunSignup race and Facebook Payments for your nonprofit’s Facebook ac...
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Managing your Facebook Fundraiser is straightforward with RunSignup’s easy-to-understand donation report and a simple process to reconcile your RunSignup and Facebook reports.
Donations made on Facebook are paid through Facebo...
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Charity Partners can enable Facebook Fundraising through their Charity Partner dashboard. This allows them to turn on Facebook fundraising for the race(s) they are partnered with, as long as those races have fundraising enabled. To turn on Faceboo...
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Races can enable a setting that allows the Charity Partner(s) to enter offline donations. This setting can be found in the individual Charity Partner setup page: Race Dashboard>>Donations/Fundraising>>Charitie...
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Nonprofits, races, and charity partners can view three different reports for Facebook fundraisers.
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In many states, there are exemptions available for charging sales tax on your race registration or merchandise sales. These are most often available to nonprofits or government entities. If your nonprofit is eligible to claim an ...
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You can view our Sales Taxability Matrix by clicking here.
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In states that do not have Marketplace Facilitator laws and that consider items sold on our site as taxable we will give races...
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RunSignup ...
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Setting up a printer with your device is a very specific task based on the type of device that you are using, and the network you have set up. We rely on each device's print server to connect and send print jobs to any kind of printer, b...
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RunSignup's RaceDay Checkin App now supports Kiosk mode. This allows you to view a participants information, update participant information or view results. With Kiosk mode this allows you to use the Check In app for medical tent, pre-p...
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Overview
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Triggers
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Actions, Searches, Release Notes
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Fundraise smarter and more efficiently by automating race registrations and donations from RunSignup, a leading race registration and fundraising platform, in your Bloomerang database. Learn how you can use the Bloomerang Zapier app with...
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TABLE OF CONTENTS
Overview
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TABLE OF CONTENTS
Triggers
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TABLE OF CONTENTS
Actions
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Race C...
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The “Events&...
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After you have finished creating your race using the race wizard, you can always return to the wizard, and make edits if necessary. This short tutorial will teach you how to re-enter the race wizard through the race dashboard.
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RunSignup allows Race Directors to set up give-aways such as T-shirts, for a race. We also provide the ability to set up different pricing based on the give-away option select.
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The R...
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ACCESS/CUSTOMIZE YOUR RACE DASHBOARD
If you are a race director, or if you have limited dashboard access to a race, then you can access the race dashboard in order to make any necessary customizations...
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View/Test Your Race Website
After editing any feature on your race page, you should always view and test out this feature to make sure it i...
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Modify Multiple Events
Certain setup options will allow you to modify the settings for multiple events at the same time. This tutorial will walk you through the general process.
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Race Contract
One of the first decisions we made at RunSignup was to have a non-exclusive contract. This meant we were not locking customers into using just RunSignup, and gave...
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Customizing Your Race Dashboard
Collapse and Expand Menu Tabs
Once on your Race Dashboard, you can ...
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Learn how to customize the "Find a Participant" tab.
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RunSignup allows Race Directors to add multiple custom URL's for their race. Read on to find out how to secure a shorter and simpler URL for your race!
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RunSignUp allows race directors to customize all email notifications for their Race so that you can tailor all of your communications to fit your unique event’s needs. These notification emails include emails that go out to Participants (lik...
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Participants can now add their registration(s) to Apple Wallet. This means that they have their QR codes and registration details easily accessible on their phones to make race day checkin even faster. Apple Wallet for RunSignup registra...
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Waiting List
RunSignup allows race directors to easily set up a waiting list or lottery for a race that fills up. Additional spots can be opened for runners on the waiting list.
W...
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Customize Participant Caps
Learn how to set up "Single Event Participant Caps", "Multi-Event Participant Caps", and "Customize the Spots Remaining Countdown".
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How to Add Registration Questions
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Question logic can be added to your registration questions to set when certain questions appear and when they are hidden.
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RunSignUp allows you to set up protected registration, which will let you create a password that all registrants will be required to enter in order to sign up.
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If you have a course created on MapMyRun, then you can set up a link to it on your RunSignup race page.
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Event Soft Caps
This is very useful for wave races, for example, obstacle course races. The basic idea is that you may have a cap of the number of people in a wave, but you want their friends to be ab...
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LOYALTY PROGRAM/PRIORITY REGISTRATIONS
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Waiting List Management
Once you have your Waitlist set up for an event (which is explained ...
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This help page focuses on creating a specific type of Registration Question.
You can learn more details a...
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This help page focuses on creating a specific type of Registration Question.
You can learn more details a...
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This help page focuses on creating a specific type of Registration Question.
You can learn more details a...
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Radio Button and Select Menu
If you would like to create a question with preset responses similar to the check boxes, however you want the registrants to choose only one response, the...
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This help page focuses on creating a specific t...
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This help page focuses on creating a specific t...
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These settings are used when your event is planning on uploading results to RunSignUp, and like to enable real-time results updates to participants and anyone who would like to track them via Email and or Text/SMS.
Ena...
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The Payment Account menu allows you to view/manage the list of your payment accounts and legal entities.
You can view this page by navigating to the My Payment Accounts tab...
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RunSignUp provides detailed reports showing registration fees, donations, store purchases, etc. You can drill down into these reports to see exactly what each payment is for.
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If you do not have all the required information to set up a payment account, then you can have someone else with financial access create a RunSignup account and fill out their information for the payment account.
The invit...
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Setup Add-Ons
RunSignUp allows you to sell Add-On items within the registration of your Race. This can be used to sell extra shirts, finishing medals, etc. If you have items that you may want to ...
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View & Manage Store Orders
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View The Store Summary
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RunSignup offers free, next-generation Email Marketing for endurance and peer-to-peer fundraising events. Send unlimited emails, upload unlimited contacts, personalize email with custom and event replacement tags, and design beautiful em...
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We make it free and easy to send unlimited emails from RunSignup. Our powerful contact lists let you send emails to contacts in RunSignup and import unlimited contacts to custom lists. Powerful replacement tags for both system and custom lists let...
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TABLE OF CONTENTS
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Now it’s time to create your email! Select Create Email.
This takes you into the Email Builder where you can create or choose a design. Within the first tab, System Templa...
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We currently offer a basic template option to help you get started building your email. This is quite similar to starting from scratch, but gives you a default section already added to your email to begin your design.
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If you have designed an email template using another tool, you can export the HTML code and use it to build your template in Email Builder. In the Email Builder design board, you have two places where you can input your HTML.
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he Image Gallery is a powerful way to use, manage, and organize images across all of your races and ticket events.
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Once you’ve built your email, you can click Continue. You will still have time to review and edit your email!
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We have added a QR Code component to make it simple to add QR codes to emails. This may have niche uses, as we already include a number of Placeholders such as Registration ID for scanning at bib pickup. But this introduces complete flex...
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MANAGE E...
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CREATING AND MANAGING EMAIL L...
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Any emails that are currently waiting to be sent out by RunSignUp's email marketing system can be managed before they are sent. You can also view some information on sent emails, or re-use a previously sent email to create a new one. These feature...
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Learn how to interpret RunSignup's Email Marketing Reports below.
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RunSignup's Automated Emails are designed to allow for easy setup and delivery of various emails to your race participants. These emails will range from automatically emailing runners who did not complete their registration, to reminding runners t...
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Easily Add Images in Emails
RunSignup has just made it easy to include your own images in our Email Marketing system! No longer will adding images to emails require knowledge of HTML hosting images. els...
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How to allow Participants to change their Events
RunSignup allows you as the Race Director to give your Participants the ability to self-manage their Event selection. This is very usefu...
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Allowing Participants to Transfer to a Different Race
RunSignup allows you as the Race Director to give your Participants the ability to transfer their ...
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How to Enable Deferrals for your Race
RunSignup allows Race Directors the ability to let their Participants defer their registration right from their RunSignup profile.
This feature is ...
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How to Allow Participants to Transfer to Another Person
RunSignUp allows you, as the Race Director, to give existing Participants the ability to transfer their registration to a...
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For races who are deferring all or many participants to next year’s event, we have a new bulk deferral tool to help you ...
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The RunSignup Sponsor Platform provides tools to organize and communicate with sponsors and creates new ways for races to demonstrate value to their sponsors through increased visibility options and the tracking of impressions across mediums.
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Customize Event Display Options
Customize Event Display Options
RunSignup allows you to customize your event display options in order t...
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Edit Confirmation Page Settings
RunSignup allows you to customize the confirmation page that runners see after registering for your race. You can find all of the settings explained in this section...
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If you have additi...
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Edit Your Race Location
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Edit Your Packet Pickup Location
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Adding Images to Your Race Website
We have added an easy image upload capability to the editor used in the Custom Content section for you to include images in these sections of race and partne...
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Set Up Race Domains with a Root Domain
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You...
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We have a powerful social share option: Click to Text. This is automatically available across race websites, as well as the confirmation page when someone signs up. This incentivizes participants to share (and promote their referral code...
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TABLE OF CONTENTS
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Add Multi-Person SignUp Pricing
The “Multi-Person SignUp Pricing” feature allows you to offer discounted pricing to groups who register on the same transaction, such as families, frie...
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How to Add a Club Membership Discount
Club membership discounts allow you to offer special pricing options to registrants who are also members of a club on RunSignUp. Club membership discounts ca...
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TABLE OF CONTENTS
Membership Setup
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TABLE OF CONTENTS
Membership Setup
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Membership Setup
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TABLE OF CONTENTS
Memberships
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MEMBERSHIPS
The most prominent uses of the Memberships feature is for USA Track and Field (USATF) Memberships and ...
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MEMBERSHIPS
The most prominent uses of the Memberships feature is for USA Track and Field (USATF) Memberships and ...
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The purpose of the Multi-Race bundle is to offer a choice to participants to buy a bundle of any number of races and events together in a single transaction across multiple races that you manage on RunSignup.
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TABLE OF CONTENTS
Mem...
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You can enable donations for your run/walk/ride and customize your donation settings by going to Donations > Setup....
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Team fundraising can be a great way to encourage competition and community for your fundraising event. RunSignup makes it simple for your fundraisers to sign up, become a fundraiser, and join or create a team.Please Note: You mus...
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Charit...
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To view donation reports head over to your race dashboard and select Donations > Reports > Donations
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TABLE OF CONTENTS
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Step-by-Step: Integrate Double the Donation's 360MatchPro into GiveSignup | RunSignup Races
Step #1: Navigate to your Race Dashboard from the menu ...
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TABLE OF CONTENTS
Participant Reports
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View Graphical Reports
Graphical Reports
RunSignup provides numerous Graphical Reports to help you bette...
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The "Duplicate Participants" report tries to identify registrants who may have accidentally registered multiple times. This report lists registrants that have signed up for a specific event multiple times and have the exact same name and date of b...
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Custom Columns for Participants
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How to Manually Import Registrations
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As the Race Director for your Race, you are able to issue full or partial refunds to your participants. These instructions are for issuing a single registration refund.
To issue refunds for multiple registrations at once, p...
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When managing a participant, race directors have the option to remove the participant’s registration completely. You can do this by following these steps. Refunds given through the “Issue Refund” process will still apply.
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If your race has "Groups" set up, then a participant may ask you to edit their group information after they register. While users may be able to perform this action on their own (depending on your "Participant Management" settings), this tutorial ...
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Edit a Participant's Add-Ons
If your race has add-ons set up, then a participant may ask you to edit their add-on information after they register. While it is possible for you to allow them to edit this...
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If your race is made up of multiple events, then you will be able to manually switch participants from one event to another. If you need to learn how to do this, then this help section will guide you through the process.
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Resend a Participant's Confirmation Email
In some cases, a registrant of your race may ask you to resend their confirmation email. While all users have the option to resend their confirmation email on...
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This help section will walk you through the process of editing a registration .
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Reactivate a Registrant
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RunSignup offers several reports that make the process of creating a Facebook Custom audience from your participant lists a snap. In total, three reports have been made available for easy download: All Participants, Current Participants, and Non-R...
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TABLE OF CONTENTS
Create Reserved Entries
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RunSignup allows race directors to customize all email notifications for their Race so that you can tailor all of your communications to fit your unique event’s needs. These notification emails include emails that go out to Partici...
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Manually Add...
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This tutorial will explain how you can quickly and easily enable referral tracking as well as set up automatic referral code generation and turn on widget viewing.
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Set-Up Referral Refunds
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Set-Up Referral Refunds
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RunSignUp allows race directors to customize all email notifications for their Race so that you can tailor all of your communications to fit your unique event’s needs. These notification emails include emails that go out to Partici...
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Adding/Removing Ra...
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As a race director, you have the ability to share store order responsibilities with other members of your race’s staff. This section will help you learn how to share access to the store summary and the store order management page.
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As a race director, you have the ability to add a Timer to your Race so that they can have access to the data necessary to score and publish results for your Race. This process will only give the listed Timer the information they need, so th...
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RunSignup allows f...
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As a race director, you have the ability to share participant viewing and editing privileges with other members of your race’s staff and/or timers. This help section will walk you through the simple process of sharing "Race Day Check-In̶...
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How to Share Full Control of Race Dashboard Except Financials
As a race director, you have the ability to share full control of the race, excluding the ability to view the financial summary, with other ...
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RunSignup provides detailed reports showing registration fees, donations, store purchases, etc. You can drill down into these reports to see exactly what each payment is for.
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Enable Refunds For Your Race
Refund can be enabled by navigating to Race Dashboard under Participants > Participant Management > Refunds & Refund Policy
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RunSignup is setup to only issue refunds using funds set aside in the Refund Reserve.
This ensures that refunds are issued only against funds which are settled and availabl...
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How to Add Coupons
Coupon codes allow you to offer discounted pricing on transactions pertaining to registration, add-ons and store purchases, or all of these at once. This tutorial will teach you how t...
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RunSignup allows Race Directors to look up coupon code information for a runner, or view the usage information for your own knowledge
You can easily access this data by going to Financial > Pri...
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After creating coupon codes, you have the ability to edit, download, expire, and remove coupon codes. This tutorial will walk you through the different aspects of coupon code management.
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How to Search for Coupon Codes
If you are a race director whose race contains hundreds if not thousands of coupon codes, then this section will teach you how to easily narrow down your coupon code list ...
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View Coupon Code Reports
Coupon code reports can be built for all coupons associated with your race, or even specific groupings of coupons within your race. This section will show you how to build...
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If you receive the bank error below after submitting your payment account application, this means our payment processor was unable to verify that the bank belongs to the legal entity.
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We have a simple Invoice System to allow race directors to send invoices to sponsors and anyone that needs to pay the race. An email is automatically sent and they can make payment via online payment through RunSignup or via offlin...
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Uploading Results...
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Race Divisions
RunSignup offers a simple Race Division capability. It allows a race director to set any number of different categories and mark them by age and gender, as well as set the number of finishers displayed in each div...
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Results Links
The next section of the Results Settings page is a table of links that gives you the ability to display your races results in a few different ways. This allows race directors to easily copy and pas...
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Building Bib Labels
If you are using Avery 5160 labels for your race bibs, or a label of a similar size, then RunSignUp has a convenient way for you to create bib labels from your participant list....
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Race Series Scoring Detailed Walk Through
Here is a detailed walk through on the race Series Scoring with full size screen shots and descriptions as well as a video. ...
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Customize your Participant Report to Show Number of Result Notifications for Each Participant
You can add a column showing how many result notifications each registrant in your Race has ...
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Adding Video Results to Your Race
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TABLE OF CONTENTS
What are Virtual/Challenge Results?...
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TABLE OF CONTENTS
BEFORE YOU BEGIN
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How to Enable Test Mode Settings
If you would like to test registrations for your Race page, you can enable Test Mode settings by navigating to Race Dashboard > Ra...
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How to Delete Your Race
You can delete your Race by logging on to RunSignup and navigate to Profile > My Races.
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How to Make your Race Private
If you are looking to prevent your Race from being shown on search engines, you can enable Private Mode for your Race.
This can be found via ...
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If you are not using RunSignup for registration, but would like to add your race to our list of Races you can create a Listing by submitting the form ...
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How to Renew Your Race
RunSignup makes it simple to renew a race for new year. This allows you to quickly renew the race and update information such as dates and pricing.
If y...
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How to Copy your Race
With RunSignUp's Copy Race capability we make it simple to create a series of races.
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RunSignUp’s Group feature allows participants to self-manage their own group, which means there is no hassle on the race director when it comes to editing the group. The tutorial...
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Once a race group type is created, as is explained in “How to Set up Race Gr...
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After a race “Group Type” is created, as is explained in “How to Set up Race Groups”, then you will be able to set up automatic bib assignments for each particular group type. This section will walk you through th...
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Once you have set up race groups for your race, then this help section will show you how to create new race groups as the race director. Typically, registrants will have the ability to create race groups as well, however, depending...
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Once race groups have been created for your race, by either registrants or yourself, then you will be able to go in and manage those race groups as the race director. This tutorial will teach you how to add/remove administrators and memb...
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Once race groups have been created for your race, by either registrants or yourself, then you will be able to go in and manage those race groups as the race director. This tutorial will teach you how to add/remove administrators and memb...
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Once race groups have been created for your race, by either registrants or yourself, then you will be able to go in and view reports on race groups as the race director.
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Setup Specific Relay Team Legs
We have added a powerful new capability to custom questions – having a unique answer. This is very useful for races who want to specify which participant is doing ea...
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While the corporate teams feature that RunSignUp offers is a great way for organizations to encourage their employees and family members to participate in various race events, they can also be easily customized for use in non-corporate s...
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This video focuses on creating corporate team types; a step that is part of setting up corporate teams. Corporate team types allow race directors to give captains options when setting up their corporate teams. These options can range from te...
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Once you have set up corporate teams for your race, you can then begin creating corporate teams for runners to join.
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After there are corporate teams created for your race, this video will walk you through the process of managing those teams on their individual team pages. You will learn how to edit team settings, add team registration questions, view and m...
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This tutorial focuses on ...
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This is an overview of the mobile app RaceJoy for race organizers and timers.
With RaceJoy, you can provide an innovative race experience that by offering advanced runner tracking, GPS-based progress alerts and cheer sending.
More in...
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Requirements for RaceJoy to Function:
1. Create EVENT(s) in Race Wizard as N...
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Requirements for RaceJoy to Function:
1. Create EVENT(s) in Race Wizard as Needed
2. Race Setup as Virtual Event in R...
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Customize Your Volunteer Setup
The Customization tab lets you add and edit details about the volunteer task(s) including:
Times...
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Importing Volunteers
Volunteers can sign up online, you can enter them manually, or you can import a list of volunteers. The Import tab lets you:
M...
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Report Summary
Volunteer report summary can be found by selecting Volunteers > Report > Summary
The Summary Report lets you vi...
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Volunteer Communication
The Communication tool of the Volunteer Platfor...
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Volunteer Coordinator Notifications
Task and Category Coordinators will be able to select whether they want to receive an email notification each time a Volunteer signs up ...